FAQ

As DeHealth operates in the U.S., EU, and the UK, we work to the data protection and cybersecurity standards that apply in those markets:

✅ Legal Compliance:

  • GDPR (EU), CCPA (California), HIPAA (U.S.) – we operate in line with these data privacy laws.
  • ISO 27001 – our data centre partners hold this international security management certification.

✅ Operational Security:

  • DPO (Data Protection Officer) oversees all data processing activities.
  • Only licensed software & encrypted storage for medical and personal data.
  • Secure data transfers – all data transmission is encrypted and meets international security protocols.

✅ Vendor & Employee Security:

  • All data processors (employees, contractors, third-party vendors) sign Data Processing Agreements (DPA).
  • Strict data access policies & background-checked personnel.
  • Data localization compliance – jurisdiction-specific regulations for cross-border transfers.

DeHealth’s infrastructure is built to protect user data at the highest level, ensuring compliance with international security laws while enabling cutting-edge AI-driven healthcare solutions.

No. DeHealth is a wellness app. It helps you store and understand your health information but does not diagnose or treat. Always talk to your doctor about medical decisions.

General

DeHealth is a health app for everyday prevention. It keeps your records and lab results in one secure place, explains them in plain language, and reminds you what to check and when. We use AI instruments, developed and tested by clinicians.

DeHealth was founded by Denys Tsvaig and Anna Bon, experts in eHealth systems, cybersecurity, and preventive medicine with experience advising governments and developing military medical systems.

We are headquartered in London, UK, and Mountain View, CA, USA, with R&D centers in Israel, Ukraine, and New Zealand.

Unlike other apps, DeHealth combines AI with medical expertise to offer secure, actionable, and personalized health solutions while ensuring full user control over their data.

We use AES-256 encryption, Zero Trust security models, and post-quantum cryptography to keep your data safe. Our security infrastructure follows NIST standards and is continuously upgraded.

DeHealth AI uses the data you add to give you personal, evidence-based suggestions. It does not diagnose and does not replace your doctor.

Why AI? To give you personal insights that support prevention and everyday well-being.

How is it different? Unlike general chatbots, DeHealth AI works from your own records and trusted clinical sources, and our medical team audits its answers.

Is my data safe? Absolutely. We only analyze anonymized data and never share health information with third parties—AI processes everything internally, ensuring strict privacy and security.

DeHealth supports multiple languages and offers real-time translation for medical records and health data, making it ideal for travelers and global users.

Security & Privacy

Yes. We use AES-256 encryption and a Zero Trust security model, and we are preparing for post-quantum encryption.

Yes, but only with your permission. DeHealth allows users to control data access and revoke it anytime.

We store medical records, health metrics, and AI-generated insights—but never sell or share your data with third parties.

We employ multi-layer security, including firewalls, Intrusion Detection Systems (IDS), and 24/7 monitoring to prevent breaches.

You can recover your account using two-factor authentication (2FA) and identity verification.

Opportunities & Partnerships

Apply to join our Global Ambassador Program to help promote digital health and earn rewards.

Stay active in our community, refer users, and contribute to discussions—we constantly expand our ambassador network.

Yes! We’re looking for regional partners to help us expand. Reach out via our contact page.

Yes. We offer corporate health solutions for companies to support employee wellness and prevent burnout.

Absolutely! We collaborate with health tech innovators, medical professionals, and research institutions.

DeHealth CyberSecurity and Data Protection FAQ

DeHealth implements multi-layered security protocols based on Zero Trust Architecture (NIST SP 800-207). This means that every device, user, and network segment is treated as potentially hostile until verified. Our security stack includes:

  • Advanced Encryption: AES-256 for stored data and TLS 1.3 for data in transit.
  • Firewall & Intrusion Detection Systems (IDS/IPS): Blocking unauthorized access.
  • Continuous Monitoring: Real-time alerts, anomaly detection, and security audits.

Post-Quantum Cryptography: Future-proof encryption to counter next-gen cyber threats.

Unlike credit card numbers, health data is permanent—it reveals a person’s medical history, mental health, and treatment records. IBM’s 2023 Cost of a Data Breach Report shows that healthcare breaches cost over $10M per incident, significantly more than financial breaches. This is why DeHealth treats your data like a priceless artifact, reinforcing security daily to prevent unauthorized access.

3. How does DeHealth prevent cyberattacks?

We employ Defense-in-Depth strategies:

  • Application Safeguards: Secure API gateways, session tokens, and code reviews.
  • Data Anonymization: Protecting sensitive user information.
  • AI-Driven Anomaly Detection: Identifies suspicious patterns before they become threats.

No. We do not sell or share personal health data with third-party companies. Users maintain full control over their records and can decide if they want to share their health data with doctors or clinics.

DeHealth uses reviewed datasets and constantly monitors AI systems for anomalies to prevent data poisoning attacks. We also:

  • Block unauthorized AI access.
  • Audit AI recommendations for biases and errors.
  • Ensure AI does not make clinical decisions but provides insights to assist users and doctors.

Since DeHealth operates in the U.S., EU, and UK, we strictly follow:

  • GDPR (General Data Protection Regulation - EU).
  • HIPAA (Health Insurance Portability and Accountability Act - U.S.).
  • NIST SP 800-53 (Cybersecurity Framework for Federal Information Systems - U.S.).

Additionally, we partner with licensed data centers and enforce Data Processing Agreements (DPA) with all employees and third-party contractors.

We are already integrating post-quantum encryption to protect against next-gen cyber threats. Our roadmap includes:

  • Lattice-based cryptography (CRYSTALS-Kyber).
  • Secure AI training methods to prevent adversarial attacks.
  • AI-driven cybersecurity tools for real-time threat monitoring.

Our Incident Response Plan follows industry best practices:

  • Immediate Containment: Cutting off suspicious activities before escalation.
  • Real-time Notifications: Affected users are alerted immediately.

Forensic Analysis: Investigating how the breach occurred and reinforcing weak points.

We follow a Secure Software Development Lifecycle (SSDLC) inspired by Microsoft’s SDL and OpenSAMM. Every feature goes through:

  • Threat modeling before development.
  • Static and dynamic code analysis.
  • Ethical hacking and penetration testing.
  • Continuous patching & security updates.

We partner with hospitals, labs, and insurers to share anonymized threat intelligence about cyber threats and security vulnerabilities. This proactive collaboration ensures that all stakeholders in healthcare stay ahead of potential cyber risks.

Yes. DeHealth allows users to permanently delete their health data at any time, in compliance with GDPR and HIPAA regulations. Users have full control over their personal records.

Any transfer of data between jurisdictions follows strict compliance laws, ensuring:

  • End-to-end encryption.
  • Storage in fully licensed data centers.
  • Secure data-sharing frameworks such as SCCs (Standard Contractual Clauses).

Unlike hospitals and clinics that rely on outdated, vulnerable IT systems, DeHealth is built with modern cybersecurity at its core. Our security stack includes:
✅ Zero Trust Architecture (ZTA).
✅ End-to-End Encryption.
✅ AI-Powered Threat Detection.
✅ Encrypted cloud storage.

DeHealth maintains a dedicated security portal where users can stay updated on our latest security practices, whitepapers, and cybersecurity alerts.

📩 For security concerns, contact our Data Protection Officer (DPO) at [email protected] and Chief information security officer (CISO) [email protected]

Features & Benefits

A personalized, encrypted health identity that keeps your medical records, prescriptions, and lab results in one place, accessible from anywhere.

A secure vault for storing and sharing medical records, allowing users to control who has access to their health data.

Ask Me is an AI-powered personal health assistant, offering 24/7 expert-backed guidance and real-time health insights.

Our smart health calendar tracks appointments, medication schedules, fertility cycles, and wellness routines.

AI-powered data visualization and trend analysis to help users understand lab results and monitor health progress.

Custom fitness plans, expert-led workouts, and wellness events tailored to each user’s health goals.

DeHealth curates expert articles, AI-driven tips, and personalized health recommendations, ensuring users get the latest medical guidance.

Subscription & Pricing

We offer a 3-day free trial. After that, you can choose a weekly ($2.99), monthly ($9.99), or yearly ($89.99) plan.

Your subscription covers secure data storage, AI-driven insights, and the work of top engineers, doctors, and scientists. It also funds global health initiatives, reforestation projects, and charitable healthcare programs.

Beyond covering tech costs, part of your subscription funds:

  • Reforestation in Madagascar
  • Healthcare access for underserved communities
  • Medical research and innovation grants

No. Your subscription includes all features, and you won’t be charged extra for future updates.

We offer grants and discounts for developing communities and corporate partnerships that provide access to DeHealth at reduced or no cost.

Using DeHealth

Download the DeHealth app from the App Store or Google Play, create an account, and start your free trial.

Yes, some features are available offline, but syncing medical records requires an internet connection.

Simply log in on your new device—your data is securely stored in the cloud.

Yes. You can cancel at any time in your App Store or Google Play settings. You keep access until the end of the period you have paid for.

We release regular updates with new AI features, security enhancements, and personalized content